Privacy & Cookie Policy
Privacy Policy
Last updated: 19 June 2026
This policy explains how TPO3 Ltd collects, uses and looks after the information you give us when you use our website or get in touch. We take your privacy seriously. If we ask for information that identifies you, we will only use it in the ways set out here.
We may update this policy from time to time, so it is worth checking this page now and again to stay up to date.
Who we are
TPO3 Ltd is the business responsible for your personal information. In data protection law this is called the "data controller", which simply means we are the ones who decide how your information is used and we are accountable for keeping it safe.
You can contact us about anything in this policy:
Email: claire@tpo3.co.uk
Phone: 07939 175838
Address: Eagle Tower, Montpellier Drive, Cheltenham, England, GL50 1TA
TPO3 Ltd is registered in England and Wales, company number 14248163. We are also registered with the Information Commissioner's Office (ICO), registration number C1454749.
What information we collect
We only collect what we need to reply to you and run our business properly. Depending on how you use the site, this can include:
Your name, email address, phone number and company, if you fill in a form or email us
Anything you choose to tell us in your message
Your name, email address and any details you give when you book a call with us through our online booking link (Calendly)
Information about how you use the website, such as the pages you visit, how long you stay and how you arrived
We do not collect sensitive information through the website, and we do not knowingly collect information from children.
How we use your information and why we are allowed to
The law says we need a valid reason for using your information. Here is what we use it for and the reason in each case:
To reply to your enquiry and provide our services. We do this because you have asked us to, or because we have a genuine business reason to respond to you.
To set up and manage calls you book with us through our online booking link.
To send you updates or marketing emails, but only where you have agreed to receive them. You can unsubscribe at any time using the link in every email.
To understand how the website is used so we can improve it. We do this through cookies, as set out below.
To meet our legal, tax and accounting duties.
How long we keep it
We keep your information only for as long as we need it. Enquiry and client information is kept while we are working together and for a reasonable period afterwards in case you get back in touch or we need it for our records. Information we are required to keep by law, such as for tax, is held for as long as the law says we must.
Use of cookies
TPO3 Ltd uses small files called "cookies" on your device to learn how you use our site. Cookies help us shape the website around what visitors need by:
Storing which pages you visit on our website
Measuring how long you spend on each page
Tracking how you arrived at our site
Recording what you do during your visit
We use Google Analytics for this. We do not use it to collect details that identify you by name or address, and we do not allow Google to share our analytics data. You can turn cookies off or delete them through your browser settings at any time.
Keeping your information safe
The security of your information is a top priority for us. We use sensible physical, electronic and management measures to guard against anyone seeing or sharing your information without permission.
Links to other websites
Our website may link to other sites that might be useful to you. Once you follow a link and leave our site, we no longer have any control over that website. We cannot be responsible for how it protects or uses any information you give it, and this policy does not cover those sites. Please take care and read the privacy policy of any site you visit.
How we manage your personal information
We will not sell, give away or rent your personal information to anyone else without your permission, unless the law requires us to. We may share it with trusted suppliers who help us run the business, such as our website host, email provider, analytics tools and our online booking provider (Calendly). They can only use it on our instructions.
Your rights
Under UK data protection law you have the right to:
Ask for a copy of the information we hold about you
Ask us to correct anything that is wrong
Ask us to delete information we hold about you
Ask us to stop or limit how we use it
Object to us using it in certain ways
Withdraw your permission at any time, where we relied on your agreement
To do any of these, just email us at claire@tpo3.co.uk and we will sort it out for you.
How to complain
If you are unhappy with how we have handled your information, please tell us first so we have the chance to put it right.
Email claire@tpo3.co.uk and we will confirm we have received your complaint within 30 days, look into it as quickly as we can, and let you know the outcome.
If you are still not happy, you can complain to the Information Commissioner's Office (ICO), the UK regulator for data protection:
Website: ico.org.uk
Phone: 0303 123 1113
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
We would always like the chance to sort things out with you first.